Refund Policy

1. Introduction

At DropDesire.com, we strive to provide a seamless and satisfactory experience for our dropshippers. This Refund Policy outlines the terms and conditions under which refunds are processed for orders handled through our platform.

2. Refunds for Successful Deliveries

  • Shipping Fee: A fixed Rs.99 shipping fee is charged for all orders, whether COD or prepaid. This fee is non-refundable.

  • RTO Advance: A Rs.49 RTO advance is collected on all orders to cover potential Return to Origin (RTO) costs. This Rs.49 is fully refundable within 24 hours if the order is successfully delivered.

3. Handling of Return to Origin (RTO)

  • RTO Deductions: If an order is returned to origin (RTO), a total deduction of Rs.148 will be made from the dropshipper’s payment. This deduction includes the Rs.99 shipping fee and the Rs.49 RTO advance.

  • Refund Processing for RTO: For prepaid orders, once the RTO order is received and processed by us, the remaining balance (after deducting the Rs.99 shipping fee and Rs.49 RTO advance) will be credited to the dropshipper’s account within 2-6 days.

4. Cancellations Due to Transport Issues

  • Full Refunds: If an order is canceled due to transport issues or errors on our part, the full amount paid by the dropshipper, including the Rs.99 shipping fee and Rs.49 RTO advance, will be refunded.

5. Returns Due to Product Defects

  • Acceptance of Returns: Returns will only be accepted if the product has a defect caused by the supplier. Returns based on customer dissatisfaction or quality perception will not be eligible for refunds.

  • Exchange Process: Exchanges must be requested within 3 days of delivery. An unboxing video is required as evidence for exchanges due to damaged or incorrect items. DropDesire will cover the costs of the exchange.

  • Return Process: For defective products, a refund will be issued within 2-6 days from the start of the Return Verification Process (RVP), once the defect is verified.

6. Non-Refundable Fees

  • Shipping Fees: The Rs.99 shipping fee is non-refundable under all circumstances, including cancellations or returns.

  • RTO Advance: The Rs.49 RTO advance is refundable only if the order is successfully delivered. If the order is returned to origin (RTO), this fee is not refundable.

7. How to Request a Refund

  • Contact Us: To request a refund, dropshippers must contact us directly at support@dropdesire.com or +91 9992119387. Provide details of the order and reason for the refund request.

8. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be communicated to dropshippers and will become effective immediately upon posting on our website.

9. Contact Us

For any questions or concerns regarding this Refund Policy, please reach out to us: