Terms & Conditions

1. Introduction

Welcome to DropDesire.com! By accessing or using our services, you agree to comply with the following terms and conditions. These terms govern your relationship with DropDesire.com, including your use of our website, services, and any transactions conducted through our platform.

2. Services Provided

DropDesire.com offers a range of services designed to support dropshippers, including product sourcing, order fulfillment, custom branding, and customer service on behalf of the dropshipper. We act as an intermediary, handling all aspects of product delivery from supplier to customer.

3. User Responsibilities

  • Accurate Information: As a dropshipper, you are responsible for providing accurate and complete information when placing orders. This includes customer details, product specifications, and shipping instructions.
  • Compliance with Laws: You agree to comply with all applicable laws and regulations related to your use of our services, including those governing e-commerce, consumer protection, and data privacy.

4. Payment Terms

  • Shipping Fees: A fixed shipping fee of Rs.99 applies to all orders, regardless of the payment method (PREPAID or COD) or the order outcome. This fee is non-refundable under all circumstances, except when the WhatsApp order confirmation is rejected by the customer.
  • RTO Advance Fee: An additional Rs.49 advance payment is required on both COD & Prepaid orders to cover potential Return to Origin (RTO) costs. This fee is refundable if the order is successfully delivered.

5. Order Confirmation and Cancellation

  • WhatsApp Order Confirmation: Orders are confirmed through WhatsApp automation. If a customer denies the order before shipping, the entire amount, including any advance payments, will be refunded.
  • Cancellation Policy: If an order is canceled due to transport issues or errors on our part, the full amount paid will be refunded to the dropshipper.

6. Return to Origin (RTO) Policy

  • RTO Fees: If an order is returned to origin, the following fees will be deducted from the dropshipper’s payment:
    • Rs.99 Shipping Fee: Non-refundable for all orders, regardless of the outcome.
    • Rs.49 RTO Advance: Applicable on both COD & Prepaid orders and refundable only if the order is successfully delivered.
  • Refunds for Successful Delivery: In the event of a successful delivery, the Rs.49 RTO advance will be refunded within 24 hours, along with the dropshipper’s margin.

7. Return Verification Process (RVP)

  • Acceptance of Returns: Returns are accepted only if there is a defect in the product caused by the supplier. Returns due to customer dissatisfaction or perceived quality issues are not accepted.
  • RVP Procedure:
    • Initiation: To initiate a return, the dropshipper must provide evidence of the product defect within 3 days after delivery, including photographs, video or relevant documentation.
    • Verification: The RVP team will review the submitted evidence to confirm if the defect is caused by the supplier.
    • Approval: If the return is verified as a supplier defect, the product will be processed for return, and a refund/exchange will be issued for the defective item.

8. Limitation of Liability

DropDesire.com is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability to dropshippers for any claims related to our services is limited to the amount paid for the affected order.

9. Data Privacy

We take the privacy of your customers seriously. Please refer to our Privacy Policy for details on how we protect and manage customer data.

10. Modifications to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to dropshippers and will become effective immediately upon posting on our website.

11. Contact Us

For any questions or concerns about these terms and conditions, please contact us at:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.erstood, and agree to be bound by these terms and conditions.